Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

FREE Domestic Shipping and Estimated delivery times

Shipping is free everywhere in the  UK. We use Royal Mail to ship eufaeria art dolls.

 

Shipping option

Estimated delivery time

Price

Mainland UK

1-5 business days (or so)

FREE

 The rest of UK

1-10 business days (or so)

 FREE

 

 

 

 

 

 

In-store pickup

You can skip the wait with free local pickup at Hiraeth Gallery, 17 Market Square, Llandovery, Carmarthenshire, Wales SA200AB UK. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. (Sometimes same day service is possible. We like to go the extra mile for our treasured local customers!)

We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are [10am - 6pm] on Mondays thru Saturdays. Please have your order confirmation email with you when you come.

FREE International Shipping

We offer international shipping via Royal Mail Tracked and Signed to the following countries: United States, all of Europe and Canada

Shipping option

Estimated delivery time

Price

One Art Doll

 5 business days (or longer)

FREE

Two Art Dolls

5 business days (or longer)

FREE

Three Art Dolls

5 business days (or longer)

FREE

We can ship most places in the world for FREE. For places not listed above, we will use Economy shipping. Times will vary. An average would be 10-60 days.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hiraeth Gallery is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days (bear in mind that some locations may take as long as 60 days) of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

We (sometimes) cannot ship to P.O. boxes

Refunds, returns, and exchanges

Return Policy 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sara@hiraethgallery.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sara@hiraethgallery.com.com.